We want you to love what you buy. For most products, you have 7 calendar days from delivery to request a return. Items must be in resellable condition (unused, unopened, or in original packaging) to be eligible for return. This ensures you can make a thoughtful decision while keeping our process smooth for everyone.
Please note: Some products have their own specific return policies that may differ from our general policy. For example, fully customized items like the IronBrew Rumble, handmade products, or certain limited-edition items may have different return windows, conditions, or restrictions. We always want to be transparent with you, so please check the individual product page for the specific return policy that applies to that item. The product-specific policy will always take precedence over this general policy.
The information below outlines our general return process, but if you see a different policy on a specific product page, that product's policy is what applies.
For products following our general return policy, here's how the return process works:
Below is a comprehensive table of return policies for all our products. Products with the same policy are grouped together.
| Product Category | Return Window | Return Conditions | Return Shipping | Special Notes |
|---|---|---|---|---|
| Most Products (Pneumatic Mini, etc.) | 7 calendar days | Resellable condition, original packaging | Customer responsibility | Standard return policy |
| Cold Brew Cowboy | 7 calendar days | Resellable condition, original packaging | Customer responsibility | Standard return policy |
| Leather Jacket | 7 calendar days | Resellable condition, original packaging | Buyer pays, arrange international shipping | Size doesn't fit accepted |
| Beret Helmet | 7 calendar days | Original condition, original packaging | Buyer responsibility | Standard return policy |
| Retro | 7 calendar days | Documented functional issues only | Customer responsibility | No returns for non-functional issues (freight cost) |
| IronBrew | Final sale | No returns accepted | N/A | Custom engineering, freight cost |
| Football Crossbody | Final sale | No returns accepted | N/A | Handcrafted items |
For products covered by our general return policy, the following conditions apply:
Remember: If a product has its own specific return policy listed on its product page, that policy takes precedence.
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product, or shipping damage). We'll provide clear return instructions and address details once your RMA is approved.
We don't offer direct exchanges. If you'd like a different size, color, or model, please return the original item following the process above, then place a new order for the item you prefer. We'll process your refund once the return is received and verified.
For health, safety, and quality reasons, the following cannot be returned:
As mentioned above, always check the product page for any specific return restrictions that may apply to that particular item.
Refunds are processed to your original payment method. Original shipping costs are non-refundable unless the return is due to our error. Please allow 7-10 business days after we receive your return for the refund to appear in your account.
If you have any questions about returns or exchanges, please contact us. We're happy to help!
